Terms of service

Welcome to www.elegancerose-melbourne.com

This website is operated by Elegance Rose. On this website, the terms "we", "us" and "our" refer to Elegance Rose.

By accessing our website and/or making a purchase, you agree to comply with these Terms and Conditions, together with the Privacy Policy, the Shipping Policy and the Returns and Refunds Policy. Please read these Terms carefully before using our website.

These Terms apply to all users of the website, including visitors, customers, merchants and those who contribute content. If you do not agree with any part of these Terms, you may not access the website or use our services.

We reserve the right to update or change these Terms at any time by publishing the changes on this page. Continued use of the website constitutes acceptance of any updates.

Online Store and Age Restrictions

By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your place of residence.

You may not use our products for any unlawful or unauthorised purpose, nor breach any applicable law, including intellectual property laws.

You must not transmit any viruses, malware or code of a destructive nature. Any breach of these Terms may result in the immediate termination of your access to the services.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason permitted by law.

Your content (except payment data) may be transferred unencrypted and adapted to meet the technical requirements of connected networks or devices.

Important Note on Address

The registered address indicated above is not a return address. Returns sent without prior approval may not be received or processed. All return requests must be made through customer service before sending.

This website serves customers, and all orders are processed with the aim of providing a secure and reliable shopping experience. All transactions comply with the applicable Australian Consumer Law.

Accuracy of Information

We make every reasonable effort to ensure that the information on this website is correct and up to date. However, we do not warrant that all content is complete, free of errors or fully up to date. Any use of the information provided is at the user's own responsibility and risk.

Changes to Services and Prices

Product prices may change without prior notice. We reserve the right to modify, suspend or discontinue any part of the service at any time, except as provided by law.

Products and Services

Some products may be available exclusively online and in limited quantities, subject to our Returns and Refunds Policy.

We make every effort to display the colours and images of the products as accurately as possible. However, the actual colours may vary depending on your device's screen.

Acceptance of Orders, Billing and Payment

We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, misuse or resale.

Accepted payment methods include the options shown at checkout (Visa, Mastercard and other supported providers).

By placing an order, you authorise us to charge the selected payment method and confirm that all billing information provided is correct and complete.

Shipping, Returns and Refunds

The procedures for shipping, returns and refunds are governed by our dedicated pages:

Third Party Tools and Links

We may provide access to third party tools or external links "as is" without any warranty. We accept no responsibility for the content, accuracy or practices of third party websites.

User Content and Feedback

By submitting feedback, comments or other materials, you grant us the right to use, edit and publish that content without restriction or compensation. We may remove content deemed unlawful, offensive or in breach of these Terms.

Personal Information and Privacy

The submission of personal information through the store is governed by our Privacy Policy.

Errors and Inaccuracies

Occasionally, the information on the website may contain typographical errors, inaccuracies or omissions relating to prices, descriptions or availability. We reserve the right to correct errors and cancel affected orders at any time.

Prohibited Uses

You may not use the website or its content for unlawful purposes, to infringe intellectual property rights, to harass, abuse or discriminate, to transmit false information, to upload malware or spam, or to interfere with security features. Breaches may result in the termination of your access.

Disclaimer of Warranties and Limitation of Liability

All products and services are provided "as is" and "as available", except where warranties are required by law. We do not warrant the uninterrupted continuity of the services. To the extent permitted by law, Elegance Rose is not liable for indirect, incidental or consequential damages arising from the use of the website.

Indemnification

You agree to indemnify Elegance Rose against any claim arising from your breach of these Terms or of applicable law.

Governing Law

These Terms are governed by and construed in accordance with the applicable laws of Australia.

Severability and Termination

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect. We may suspend or terminate access to the website in the event of a breach of these Terms.

Entire Agreement

These Terms, together with our published policies, constitute the entire agreement between you and Elegance Rose.