Privacy policy

Last updated: 26 October 2026.

Elegance Rose operates this online store and website, including all related information, content, features, tools, products and services, with the aim of providing you, the customer, with a personalised shopping experience ("Services"). Elegance Rose is supported by Shopify, which enables us to provide these Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or another transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms and Conditions and this Privacy Policy, the latter prevails with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you confirm that you have read and understood how your information is collected, used and disclosed, as described here.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or that can reasonably be associated with you or another person. Personal information does not include data that is collected anonymously or that has been anonymised so that it does not allow you to be identified. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

Contact details, including name, address, billing address, delivery address, phone number and email address.
Financial information, including credit card, debit card and account numbers, payment card data, transaction details, payment method, payment confirmation and other payment data.
Account information, including username, password, security questions, preferences and settings.
Transaction information, including the products you view, add to your cart or wishlist, or that you buy, return, exchange or cancel, as well as past transactions.
Communications with us, including the information you include in your messages, for example when contacting customer service.
Device information, including details about your device, browser or network connection, IP address and other unique identifiers.
Usage information, including information about how you interact with the Services, how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, in particular when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, in particular when we engage them to provide certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, personalising and improving the Services. We use personal information to provide you with the Services, including performing the contract, processing payments, fulfilling orders, recording preferences, sending account notifications, processing purchases, returns, exchanges or other transactions, creating and managing your account, organising shipments, and creating a personalised shopping experience. This may include using information to improve the Services.
Marketing and advertising. We use personal information for marketing and promotional purposes, such as sending communications by email, message or post, and to show you online advertising based on your previous activity.
Security and fraud prevention. We use information to authenticate your account, ensure a secure payment experience, detect or investigate fraudulent, unlawful or malicious activity, and protect our services.
Communicating with you. We use personal information to provide you with customer service, respond to enquiries and maintain the business relationship.
Legal reasons. We use personal information to comply with applicable law, respond to valid legal process including requests from competent authorities, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes:

To Shopify, suppliers and other third parties that provide services on our behalf (for example payment processing, data analysis, customer service, cloud storage, delivery).
To business and marketing partners in order to provide you with advertising services. Our partners will use the information in accordance with their own privacy policies.
When you ask us to or give your consent to disclose certain information, such as for the delivery of products or through social media widgets.
To our affiliates or within our corporate group.
In the context of a business transaction, such as a merger or insolvency, to comply with legal obligations and protect our rights and the rights of users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about access to and use of the Services in order to provide and improve them. The information transmitted will be shared with Shopify and with third parties that may be located in countries other than your country of residence. We use advanced Shopify features that incorporate data from interactions with our store and with other merchants. In those cases, Shopify is responsible for processing the data. To learn more, see the Shopify Consumer Privacy Policy. You can exercise certain rights through the Shopify Privacy Portal.

Third Party Sites and Links

The Services may contain links to websites operated by third parties. If you follow links to unaffiliated websites, you should read their respective privacy policies. We make no warranty and accept no responsibility for the security of those websites.

Children's Data

The Services are not intended for minors, and we do not knowingly collect information about children under the age of majority. If you are the parent of a child who has provided us with personal information, you can contact us to request its deletion.

Security and Retention of Information

No security measure is perfect, and we cannot guarantee "absolute security". The retention period of data depends on factors such as the need to maintain the account, the provision of the Services, compliance with legal obligations or the resolution of disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right of access. The right to request access to the personal information we hold about you.
Right to erasure. The right to request the deletion of your personal information.
Right to rectification. The right to request the correction of inaccurate information.
Right to portability. The right to receive a copy of your information and to request its transfer to a third party.
Managing communication preferences. You can unsubscribe from promotional emails at any time via the unsubscribe link included in the messages.

You can exercise these rights by contacting us using the details provided below. For data processed by Shopify, visit https://privacy.shopify.com/en. You will not be discriminated against for exercising these rights.

Complaints

If you have complaints about how we process your data, please contact us. You also have the right to lodge a complaint with the relevant data protection authority, the Office of the Australian Information Commissioner (OAIC), which is responsible for the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

International Data Transfers

We may transfer, store and process information outside your country of residence. Where we transfer personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles and applicable data protection law.

Changes to This Privacy Policy

We may update this Policy from time to time. We will publish the revised version on the website and update the date of the last modification.