Shipping policy

At www.elegancerose-melbourne.com we are committed to providing a reliable, transparent and efficient delivery service on all orders. Please read the information below before placing your order.

About the Company

This website is operated by Elegance Rose.

Important Note on Address

The address indicated above is not a return address. Returns sent to this address without prior approval may not be received or processed. All return requests must be approved by customer service before sending.

This website serves customers in Australia. All orders are processed and dispatched with the aim of providing a simple and reliable shopping experience, tailored to this market.

Shipping Costs

We offer free shipping on all orders within Australia.

Shipping cost: 0 AUD per order
Applies to: All order sizes and eligible delivery locations

Processing Time

The order cut-off time is 8:00 PM (AEST).

Orders are processed within 1 to 3 business days (Monday to Friday).

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery and Transit Time

Estimated transit time: 5 to 8 business days (Monday to Friday)

Estimated total delivery time (processing and transit): 6 to 11 business days

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, regional factors or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email with a tracking link, allowing you to follow the status of your delivery online.

Returns and Damage

If you are not satisfied with your order, or if the item arrives damaged or incorrect, please contact us within 30 days of the delivery date at: support@elegancerose-melbourne.com

Return instructions will be provided after approval. For full information, please see our Returns and Refunds Policy.

Important Notes

We accept no responsibility for carrier delays caused by circumstances beyond our control.
Customers are responsible for ensuring that the delivery information entered at checkout is correct.
Failed deliveries due to incorrect or incomplete addresses may incur additional re-delivery costs.